ABUJA – Although it was just for one hour but it looked like it was a whole night – as  Bayelsa Guest House hosted their cherished customers to a Cock Tail Party – to thank them for their loyalty and patronage since the past one and half years of its existence.

It was indeed a one hour to remember as a simple cock tail turned out like one big party, with guests dancing away to the rhythms of the music that mesmerized the hall. The invited guests were overwhelmed with the display of such social responsibility attitude. Some of them who spoke praised the gesture, saying that such appreciation from hotels is rare in Abuja hotels. While thanking the management of the hotel, the customers noted that although the guest house had done well but they however expect better service delivery come next year.

Apparently full of joy at the turn-out of what was supposed to be a simple event, the managing consultant of the guest house, Basil Obiechefu expressed his appreciation to the customers and noted that: “Without the customers, we cannot have the opportunity to showcase ourselves. We need the customers. You are the pay masters we have. We are asking God to reward you all greatly.”

While assessing the development of the guest house after one and half years, Obiechefu observed that, though they have done well, but that it had not been rosy after all; there had been challenges. To him, such customers’ forum is meant to help them get feedbacks on problems, observations and suggestions that would help the hotel to do better come next year. The hotel business in Abuja is very competitive and you must continuously work on your weaknesses to do better, he humbly said.

From his own angle, the sales and marketing manager Andrew B. Abakpa, who coordinated the event extolled the customers who found time to attend the event. X-raying the activities of the guest house, Abakpa explained that “it is easy to see that we have done well, from what the guests have been saying. One customer said that when he saw the invitation, he thought it was a joke and that he has not seen such a thing before, even from the big hotels. I am simply happy. We hope to continue to improve” he said.

Abakpa went ahead to say that their plan for improving patronage next year would be to listen attentively to customers complaints and assiduously work on them. He equally thanked the media for given them publicity since the last one and half years, as well as the tourism industry for its support.